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What is our Privacy Policy?

We have privacy regarding the information we receive from this website, www.relatemk.org, which Relationships Milton Keynes serves, and the privacy and confidentiality of your personal information.

This privacy policy governs the privacy of users who choose to use our services.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore, the way this website processes, stores, and protects user data and information will also be detailed in this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of their users throughout their visiting experience. This website complies with all UK national laws and requirements for user privacy.

Use of Cookies

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server, to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website onto their computer’s hard drive, they should take necessary steps within their web browsers’ security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics, which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google’s privacy policy here for further information.

Other cookies may be stored on your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure submission form process for your personal information, but we advise users using such submission form processes to do so at their own risk.

This website and its owners use any information submitted to provide you with further information about the products/services they offer or to assist you in answering any questions or queries you may have submitted. This includes using your details to subscribe you to any email newsletter program the website operates, but only if this was made clear to you and your express permission was granted when submitting any form to the email process. Or whereby you, the consumer, have previously purchased from or enquired about purchasing from the company a product or service that the email newsletter relates to. This is by no means an entire list of your user rights regarding receiving email marketing material. Your details are not passed on to any third parties.

External Links

Although this website only looks to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. The owners of this website cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that they click on external links at their own risk, and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social Media Platforms

Communication, engagement, and actions taken through external social media platforms that this website and its owners participate in are subject to the terms and conditions as well as the privacy policies held by each social media platform.

Users are advised to use social media platforms wisely and communicate/engage on them with due care and caution in regard to their own privacy and personal details. This website or its owners will never ask for personal or sensitive information through social media platforms. They encourage users wishing to discuss sensitive details to contact them through primary communication channels, such as by telephone or email.

This website may use social sharing buttons, which help share web content directly from web pages to the social media platform in question. Users are advised to do so at their own discretion before using such social sharing buttons. They should also note that the social media platform may track and save your request to share a web page through your social media platform account.

Shortened Links in Social Media

This website and its owners, through their social media platform accounts, may share web links to relevant web pages. By default, some social media platforms shorten lengthy URLs [web addresses] (this is an example: http://bit.ly/zyVUBo).

Users are advised to take caution and good judgment before clicking any shortened URLs published on social media platforms by this website and its owners. Despite the best efforts to ensure only genuine URLs are published, many social media platforms are prone to spam and hacking, and therefore, this website and its owners cannot be held liable for any damages or implications caused by visiting any shortened links.

Resources & Further Information

Confidentiality

We take confidentiality seriously. We discussed this with all clients during their first appointment.

We aim to provide a caring and effective service in a safe environment. We are particularly mindful of the need to provide a professional, confidential service, and we will always take note of any instructions you may have about how we contact you. We will not reveal confidential information about you to a third party unless someone’s personal safety is at risk.

We offer a confidential service for young people and respect their right to access support and assistance independently. The boundaries of confidentiality are explained to young people using our services, which is part of Relationship Milton Keynes’s Child Protection and Safeguarding Policy, to ensure that whilst we support young people, we also help to keep them safe.

Relationship Milton Keynes has a team of well-trained, professional counsellors and therapists who work within the ethical framework of practice, conduct and confidentiality of the following:

  • British Association of Counsellors and Psychotherapists (BACP)
  • The College of Sexual and Relationship Therapy (COSRT)
  • Association of Family Therapy (AFT)

Data Protection

Your privacy is paramount to us. We are committed to protecting your privacy online and will treat any personal information by which you can be identified (i.e. name, address, email, etc.) in accordance with the provisions of the Data Protection Act of 2018.

We will not sell, trade or rent your information to other third parties.

We will not collect any personal information without your knowledge. This information will be collected for a known purpose that you understand and will not be used in the future for any reason other than the one for which it is being collected in the first instance.

Our Commitments

  • To ensure that our services are relevant and take into account different needs.
  • To provide information about services that is clear, accurate and accessible to all.
  • To treat all customers positively, regardless of sexual orientation, race, gender, disability, religion or age.
  • To respond seriously to and investigate complaints and feedback.