Services

Relate offer the following services: –  Relationship counselling for individuals and couples, Family Counselling for one or more members of a family group i.e. mum, step dad, carer, granddad, son etc., Psychosexual Therapy (sex therapy), Young Peoples Counselling and also Education and Learning (training courses/workshops).

Appointments

Your initial appointment would be an assessment with one of our counsellors.

Your assessment appointment will last one hour and 5 minutes (15 minutes to complete some paperwork and then 50 minutes with a counsellor).

Subsequent counselling appointments last 50 minutes.

If you choose to come by yourself for the assessment appointment but then decide you would like ongoing counselling with your partner, then your partner would also need to have an assessment before you could start counselling sessions together.

Depending on your availability we can usually book your assessment appointment within a week to 10 days. Following your assessment you will be given a form to complete with your availability for on-going counselling and once you have returned this form we will then enter your detail on to our waiting list.

Your on-going appointments will be at the same time on the same day with the same counsellor **please note this may not be the counsellor who you see for your assessment appointment.

Times

We have appointments:

Monday – Thursday the first appointment starts at 4.15pm and the last appointment starts at 8.15pm. **Appointments start at 1.30pm of a Wednesday

Friday and Saturday mornings the first appointment starts at 9.30am and the last appointment starts at 11.30am.

The majority of our assessment appointments tend to be earlier in the evening, usually before 5pm. This is because the assessment is a one off appointment and we hold the later appointment times for the on-going  weekly sessions as we find later appointments are more convenient for clients to attend on a weekly basis.

Our admin office is open: Monday – Thursday 9.00am to 7.00pm and Friday 9.00am – 4.00pm. The phone line is open during these times (Answer phone in operation at other times).

Costs

The cost for each appointment is £48.

Please be advised we operate a prepayment system. If you wish to book an appointment you will need to contact the office and make payment over the phone by debit or credit card or if you wish to pay cash for your appointment you will need to bring the cash to our office in Wolverton and we will then book an appointment for you. **We cannot hold an appointment without taking a payment**

Cancellation

We require a minimum of 3 working days’ notice prior to the day of your appointment should you wish to cancel or re-schedule; if sufficient notice is given your payment will be reimbursed minus a £3 admin fee, or transferred to another appointment. If you fail to attend for an appointment or give less than the required notice your payment will not be reimbursed or transferred and a further payment will be required prior to your next appointment. **Please refer to the admin office opening times above as you will need to take this into account should you wish to cancel an appointment. Please note we are unable to take calls or respond to emails of a weekend or Bank Holiday therefore we do not class these times as working days**

Please note that we do not have any childcare facilities on our premises and it is our policy that children are not present during counselling sessions. The exception to this is Family Counselling; however it is not advisable to bring children to these appointments unless you are advised by your counsellor.

Please contact the office if you wish to enquire about days and times of available appointments.

Phone number: 01908 310010

Email: appointment@relatemk.org

***93% of clients achieved what they wanted from coming to Relate MK

***100% of clients would recommend Relate MK to others

***100% of clients rate our service as ‘very good’ or ‘good’