If you wish to discuss availability of appointments, or make a booking:
Speak to a member of our admin team: Monday – Friday 9.00am – 5.00pm (3.00pm Friday)
01908 310010, 07484 096166 or 07484 096479 (this number is only available at limited times).
Alternatively, if you have sent us your phone number a member of the admin team will call you, please note this will be from a withheld number.
We offer webcam (zoom) and telephone appointments Monday – Saturday, at various times during the day and of an evening, last appointment 8.00pm.
We also offer ‘in the room’ (face to face) counselling for individuals and couples Monday 10.00am – 4.00pm and Tuesday 2.00am – 5.00pm, at our centre: 47 Aylesbury Street, Wolverton, MK12 5HX.
Ask about our ‘on the day’ and ‘next day’ assessment appointments which, if available, we can offer at the reduced cost of £35. Please note these appointments fall outside of our cancellation policy.
Costs per session:
Counselling for individuals or partners £55
Young Peoples Counselling (from 11 years of age) £55
Drawing and Talking Therapy (5 – 27 years of age) £55
Family Counselling £60
Psychosexual Therapy (sex therapy) £70
We also offer Couple Therapy for Depression and Family Mediation; you will be advised of the cost of these services by the therapist or the mediator.
Please be advised we operate a prepayment system, i.e., you will need to make payment at the time of booking before we can confirm the appointment.
We have a limited bursary fund for those clients who cannot pay the full cost, e.g., in receipt of benefits, low income etc. If you think you might qualify for bursary assistance, please mention this when speaking to a member of our admin team. N.B. you will be required to provide further information to support a bursary application.
Appointments: Before counselling can begin the counsellor will be gathering information and assessing which Relate service might be most helpful to you or if an external resource would be more appropriate. Our only aim is to ensure that clients receive the most useful resource for their current situation.
If you are attending for couple counselling the assessment process will comprise of both individual as well as joint time with a practitioner. If you choose to attend the first appointment alone but then decide you would like couple counselling with your partner, then your partner would also need to book an assessment appointment. Please note we cannot offer ongoing counselling to any couple who decline to meet with us individually as well as jointly.
Appointment times are 50 minutes and you will be required to complete and return some paperwork prior to your first appointment.
At the end of the first appointment the counsellor will either offer you another appointment, or they will advise that you will go on to our waiting list until we are able to offer you further appointments.
N.B. the counsellor who you see for your first assessment appointment may not be the counsellor you see for future appointments.
Following assessment, if you are offered ongoing counselling appointments, the appointments will be weekly and will normally be on the same day and time.
N.B Our cancellation policy is not applicable to reduced cost, or late booking appointments
Client cancellation or non-attendance: We require a minimum of 2 working days’ notice prior to the date of your appointment, within office hours (see above), should you wish to cancel or re-schedule; failure to do so will mean you will lose your payment. If sufficient notice is given your payment will either be transferred to another appointment or reimbursed, minus a £3 admin fee.
Please note we are unable to take calls or respond to emails of a weekend or on a Bank Holiday, therefore, these are not classed as working days.
Relate also has contracts with the following organisations, which, if you qualify, will entitle you to a number of funded sessions. If you, or a person who will be attending sessions with you, are associated with one of these organisations, please inform us and we will advise you of the process to accessing the funded sessions.
RNRMC – Royal Navy and Royal Marines, Serving and Veterans
Grocery Aid – Grocery Sector workers
The Brain Tumour Charity – People impacted by brain tumour
RAFB – Royal Air Force, Serving and Veterans
Seafarers – People who work at sea but who are not in the military
LTC – People who work in the alcohol industry
Retail TRUST – Must work for an employer who uses Retail Trust (employees will know this)
CABA – Chartered Accountants who are past or present members of ICAEW or ACA
Bank Workers Charity – Current and former bank staff