If you wish to discuss the availability of appointments or make a booking, please contact us by entering your details below.
To speak to a member of our admin team
Call Monday to Friday between 9.00 am – 5.00 pm (3.00 pm Friday)
Call 01908 310010
Or call or text 07484 096166
If you text us your phone number, a member of the admin team will call you. Please note this will be from a withheld number.
Ask about our ‘on the day’ and ‘next day’ assessment appointments, which, if available, we can offer at a reduced cost. Please note that once these appointments are booked, your payment is not refundable should you wish to change or cancel the booking.
You can also complete and return an ‘Availability for Assessment Appointment’ form, and we will add you to our waiting list.
Service Delivery
Webcam (zoom) and telephone appointments for all of our services: Monday – Saturday, at various times between 9.00am – 9.00pm. We also offer 9.00pm and 10.00pm appointments on a Monday and Tuesday.
In the room (face to face) appointments for individuals, couples, families and YP: Friday 9.00am – 1.00pm.
In the room (face to face) appointments for individuals and couples only: Monday 10.00am – 4.00pm, Tuesday 2.00pm – 5.00pm
In the room (face to face) appointments for individuals only: Tuesday and Thursday 10.00am – 2.00pm.
We may be able to offer you financial support if you are unable to pay the full cost of our services. Speak to a member of our admin team for more information.
Services and Costs (per session)
- £55 Counselling for couples (Zoom, Telephone, F2F)
- £55 Counselling for individuals (Zoom, Telephone, F2F)
- £55 Young People’s Counselling (from 11 years of age) (Zoom, Telephone, F2F)
- £60 Family Counselling (Zoom, Telephone, F2F)
- £70 Psychosexual Therapy (sex therapy) (Zoom or Telephone)
We also offer Couple Therapy for Depression and Family Mediation; you will be advised of the cost of these services by the therapist or the mediator.
Please be advised we operate a prepayment system, i.e., you will need to make payment at the time of booking before we can confirm the appointment.
Appointments
Before counselling can begin the counsellor will be gathering information and assessing which Relate service might be most helpful to you or if an external resource would be more appropriate. Our only aim is to ensure that clients receive the most useful resource for their current situation.
If you are attending for couple counselling the assessment process will comprise of both individual as well as joint time with a practitioner. If you choose to attend the first appointment alone but then decide you would like couple counselling with your partner, then your partner would also need to book an assessment appointment.
We cannot offer ongoing counselling to any couple who decline to meet with us individually as well as jointly.
We cannot work with clients who have been recently involved in police activity or who are involved in ongoing court proceedings.
Appointment times are 50 minutes, and you will be required to complete and return some paperwork prior to your first appointment.
At the end of the first assessment appointment, and if appropriate (see above), the counsellor will either offer you another appointment or they will advise that you will go on to our waiting list until we are able to offer you further appointments.
N.B. the counsellor who you see for your first assessment appointment may not be the counsellor you see for future appointments.
Following assessment, if you are offered ongoing counselling appointments, the appointments will be weekly and will normally be on the same day and time.
Client cancellation or non-attendance
Should you wish to cancel or reschedule, we require a minimum of 2 working days’ notice prior to the date of your appointment and within office hours (see above). Failure to do so will result in a loss of payment. If sufficient notice is given, your payment will either be transferred to another appointment or reimbursed minus a £5 admin fee.
Please note that we are unable to take calls or respond to emails on weekends or Bank Holidays. These days are not classed as working days.
Our cancellation policy is not applicable to reduced cost or late booking appointments